Cisco Unified Communications
Migrate your legacy PBX to Cisco UC with ease
Moving away from legacy voice systems like Avaya, Nortel, Unify, NEC, Mitel, and others can get messy. Fortunately, we bring decades of enterprise telecom expertise to organizations — and IT leaders — to help them make the best decisions for their Cisco UC environment.
The path forward
Transitioning from legacy PBX systems to a Cisco UC platform has become a cornerstone of digital transformation for hospitals and enterprises everywhere. It's even more attractive for IT leaders who already leverage Cisco technology within their data centers and network infrastructure.
The problem is Value Added Resellers (VARs) who operate in the Cisco data and infrastructure domain often lack expertise in enterprise voice systems and networks.
And if your in-house engineering team isn’t proficient in legacy PBX system migrations, there’s a significant knowledge gap that must be overcome to reach your desired Cisco UC state.
Cisco Unified Communications Manager (CUCM)
Cisco Unified Communications Manager (CUCM)
Cisco Unified Communications Manager (CUCM)
This is the core component of Cisco's UC solution and provides a platform for managing and routing voice and video calls, as well as instant messaging and presence.
Cisco Unified Border Element (CUBE)
Cisco Unified Communications Manager (CUCM)
Cisco Unified Communications Manager (CUCM)
CUBE provides a controlled yet efficient path from enterprise networks to service provider SIP trunks, offering superior session control, security features and demarcation capabilities.
Cisco Unity Connection (CUC)
Cisco Unified Communications Manager (CUCM)
Cisco Unified Contact Center Express (UCCX)
Cisco Unity Connection gives your users the power to control their messaging and voicemail experience, with access options that work for them.
Cisco Unified Contact Center Express (UCCX)
Cisco Unified Contact Center Express (UCCX)
UCCX is the ideal contact center solution for businesses of all sizes, delivering a secure and reliable experience that's exceptionally easy to deploy.
Cisco IM and Presence (IM&P)
IM&P delivers comprehensive, secure messaging capabilities for enterprises. It allows users to stay connected across internal and external networks without compromising scalability or manageability.
Cisco Mobile and Remote Access (MRA)
MRA (Expressway) is part of the Cisco Collaboration Edge Architecture and allows endpoints such as Cisco Jabber to have their registration, call control, provisioning, messaging and presence services provided by CUCM when the endpoint is outside the enterprise network.
Cisco Professional Services
Cisco UC solutions served a la carte
At Contact Wave, our mission is to help your organization achieve its desired communication outcomes. We take a personable approach by getting to know your unique requirements, so we can design custom-tailored solutions specifically for you.
Whether we're a part of the discovery, design, or deployment phase — our team is ready to deliver at any touchpoint or endpoint, whether it's:
- IP telephony
- Video conferencing
- Instant messaging and presence
- Voicemail and unified messaging
- Contact center solutions
- Mobility solutions
Leave the management to us
Proactive System Management
With the Extended and Premium packages, gain insights into your systems through monitoring and management, preventing potential issues before they disrupt your business.
Deep Engineering Expertise
Benefit from Contact Wave's deep bench of engineers with OEM certifications and enterprise experience, enhancing your team's capabilities without the need for expensive certifications and training.
Proactive Monitoring & Analytics
Our Extended package includes real-time system monitoring, giving you the foresight to address issues before they impact your operations.
Single Point of Contact
Simplify your vendor management by using Contact Wave as your single point of contact for all OEM support tickets, saving you time and effort.
Scalable and Flexible Service Options
Choose from Basic, Extended, or Premium packages to match the level of service and support that best fits your organization's requirements.
Strategic Service Level Management
Experience meticulous monthly reporting and service level oversight that drives continuous improvement across your IT infrastructure.