Microsoft Teams Phone
A single platform for all internal & external communication
Microsoft 365 is the collaboration platform of choice for businesses. Maximize its potential by seamlessly adding enterprise telephony with Teams Phone. The integration lets you handle calls within the same communication solution your workplace already uses so you can level up your productivity.
Direct Routing gives your voice system superpowers
Direct Routing makes it easy to start using Teams Phone across your entire enterprise. It directs calls to other voice service providers so you can keep your carrier, decommission legacy equipment on your timeline, and enjoy cheaper call rates. With Direct Routing, you can use Teams Phone even if you’re locked into existing contracts, without termination penalties.
Direct Routing supports a local survivability mode for added peace of mind, so you can continue making and receiving calls even if Microsoft 365 is down or unreachable.
Elevate workflows with a comprehensive communication system
Make the most of the benefits Contact Wave + Teams Phone delivers.
✓ Unified Microsoft 365 and voice calling
Using a Microsoft 365 E5 or A5 license? Easily integrate cloud-based Teams Phone to streamline communications, decrease reliance on on-premises hardware, and eliminate points of failure.
✓ Centralized management
Manage users and intelligently monitor business interactions within a simple, centralized administration portal.
✓ Greater efficiency
Call delegation, automated attendants, and intelligent call routing free up time managing phone calls.
✓ Greater flexibility
Your team can choose when, where, and how they receive and make phone calls, allowing them to work how they want.
✓ Advanced security and compliance
Teams Phone enjoys the same advanced security and compliance features found in Microsoft 365, so you get comprehensive protection for sensitive information across the entire communication platform.
Quick activation
Self-service portal
Get up and running in minutes with our automated setup tools.
Self-service portal
Self-service portal
Manage your channels with ease with an intuitive customer portal.
Custom plan
Manage your channels with ease with an intuitive customer portal.
Integrated directories
Integrated directories
Integrated directories make it as easy as a quick search to find and call the coworker you need, no matter where they are.
Simple number porting
Integrated directories
Simple number porting
Port your existing numbers or get new ones quickly and easily.
Powerful APIs
Integrated directories
Simple number porting
Integrate Contact Wave with the technology you already use.
Easy user management
Configurable caller ID
Configurable caller ID
Add, manage, and support users without hassle.
Configurable caller ID
Configurable caller ID
Configurable caller ID
With configurable caller ID, your team can customize the displayed phone number when making outbound calls, so they make a good impression.
Leave the management to us
Proactive System Management
With the Extended and Premium packages, gain insights into your systems through monitoring and management, preventing potential issues before they disrupt your business.
Deep Engineering Expertise
Benefit from Contact Wave's deep bench of engineers with OEM certifications and enterprise experience, enhancing your team's capabilities without the need for expensive certifications and training.
Proactive Monitoring & Analytics
Our Extended package includes real-time system monitoring, giving you the foresight to address issues before they impact your operations.
Single Point of Contact
Simplify your vendor management by using Contact Wave as your single point of contact for all OEM support tickets, saving you time and effort.
Scalable and Flexible Service Options
Choose from Basic, Extended, or Premium packages to match the level of service and support that best fits your organization's requirements.
Strategic Service Level Management
Experience meticulous monthly reporting and service level oversight that drives continuous improvement across your IT infrastructure.